Refund policy
Return & Refund Policy
At SPECTRA PRIME, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward and compliant return process.
| Return Window: | 30 Days (From the date of delivery) |
| Eligibility Criteria: | Product must be unused, unaltered, and in its original packaging with all tags, badges, and accessories intact. |
| Return Address: | INSPECTRA PRIME ONLINE SELLER, Al Warsan First, International City, Dubai, United Arab Emirates. |
| Refund Timeline: | 5 - 7 Business Days (Credited back to your original payment card/bank) |
Damaged or Defective Items
Please inspect your parcel immediately upon arrival. If you receive a damaged, broken, or incorrect product, please take a photo and contact our customer service via WhatsApp: +971 52 728 4570 or Email: support@spectraprimeglobal.com within 48 hours so we can arrange a free exchange or instant refund.